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FAQ Android & Firmware

You entered the "recovery mode"

  • You entered the recovery mode by pressing a button combination while you wanted to boot the tablet.
    factory mode 01
  • To exit the recovery mode you have to scoll down to the last line by pressing the "VOLUME +" button.
    recovery mode 02
  • After that press the "VOLUME -" button to boot the tablet.
    factory mode 03

You entered the "factory mode" (chinese letters on black screen)

  • You entered the factory mode by pressing a button combination while you wanted to boot the tablet.
    factory mode 01
  • To exit the factory mode you have to scoll down to the last line by pressing the "VOLUME -" button.
    factory mode 02
  • After that press the "POWER" button to boot the tablet.
    factory mode 03

You have forgotten your password or unlock pattern

If you can not unlock your tablet because you can no longer remember your password or unlock pattern, you must reset the tablet to continue using it. All personal data on the tablet will be deleted. The tablet is reset to its factory state.

Proceed as follows:

  • Turn the tablet off.
  • Press the "POWER" and "VOLUME -" buttons simultaneously.
    factory mode 03
  • When the Omnium1 logo appears, release both buttons.
  • You will now see a screen with Chinese characters.
    factory mode 01
  • Move the focus to the third last line by pressing the "VOLUME -" button (清除 eMMC)
    password 01
  • Confirm with the "POWER" button
    factory mode 03
  • The tablet now deletes all data and restarts.

Screen freeze or tablet not responding

  • As Omnium1 is running on Android system, screen freezing or not responding can have multiple causes. Always observe whether this is a consistent or intermittent phenomenon and under which situation/condition it appears. A defined failure description will be helpful for effective troubleshooting.
  • To unfreeze the screen, insert a pin into the reset pin nozzle and apply gentle pressure. The tablet will reboot. Restart the application and observe for any further issue.

pin reset

System time and date is inaccurate

his occures normally due to a system reset or a flat battery pack, whereas the tablet may reset the system date/time to its default settings. Go to Settings -> Date & Time to set the correct time and time zone. If you are logged on to WIFI, you may turn on the Automatic Time Setting options to let the system automatically synchronize the date/time with the respective internet servers (only works in countries where Google servers are accessable)
time settings

How to check the current firmware version

  • Tab on SETTINGS
    firmware version 03

  • Sroll down and tab on ABOUT TABLET

firmware version 02

  • Check date under KERNEL VERSION

firmware version 01

How to update to the latest firmware

Ensure you are connected to WIFI.

If you are already running the firmware version from August 26, 2015 or later, launch the app screen

app screen 01

app screen 02

and choose “Wireless Update” App.

app screen 03

If you cannot find the Wireless Update App, you can also update the firmware through Settings.
From your home screen, go to Settings -> About Tablet -> Wireless Update

app screen 04

app screen 05

How to connect to a existing WIFI network

Please watch the movie below.

Connect to a existing WIFI network

How to change the language

Please watch the movie below.

Change language

How to create a Google Account

Please watch the movie below.

zeitzone en

How to add an Email Account

Please watch the movie below.

Add an Email Account

How to perform a factory reset

You can clean up the entire configuration, all created accounts and customization information you have made on the Omnium1 by doing a factory data reset.

Go to Settings -> Choose Backup & Reset

reset 01

Choose Factory Data Reset Option

reset 02

If you want to delete all personal data, check ERASE INTERNAL STORAGE
Please note that by choosing this option, all your data will be erased and cannot be recovered unless you made a backup copy.

Click the “Reset Tablet” button

reset 03